Support Policy
Effective date: April 2026
1. Scope of support
Support covers reasonable requests related to:
- Access issues
- Package and deliverables clarity
- Onboarding questions
- Reasonable troubleshooting
2. Exclusions
Support does not include, unless separately agreed in writing:
- Custom implementation or bespoke integration work
- Production consulting or operational ownership
- Guaranteed model behavior or outcomes
3. Service level
Support is provided on a reasonable-effort basis.
4. Contact
Support: support@aireliabilityhq.com
Billing: billing@aireliabilityhq.com